As cyclists ourselves we know that bike trouble is the last thing you want on a bicycle tour, so we take servicing and packing your bike very seriously. Here's how we do Quality Control!
Written by Martin Thompson
Since we started offering bicycle rentals services, we knew we had to offer a superior experience that went beyond just the bikes themselves and that ensured that our cycling guests would have unforgettable cycle touring experiences for all the right reasons.
All too often I read about poorly serviced or beaten up rental bikes and knew that we had to do better than that. So we got systematic! Each bike is first carefully. low pressure washed using biodegradable bike wash and de-greaser for the transmission. Next we dry and polish the bike, before handing it over to one of our full time mechanics.
This is where each bicycle goes through an 11 point check list that covers everything from cleaning to packing, to make sure you get a reliable and safe rental bike, wherever you want to cycle!
We have a guiding philosophy in the workshop: "If in doubt - change it!" and we stick to this axiom religiously. Whenever any of the mechanics is not sure if a wearing part is in good enough condition for another rental, we simply replace it with a new part. No hesitation. This also applies to inner tubes: whenever we change a tire, if the tube needs changing we go ahead and put in a brand new tube.
But don't worry, we don't throw out our punctured or patched tubes. Any time we replace a tire an find a client has used a patched tube, we replace it with a new tube and hand over the old tubes to the local bike club - it's a win for all!
Although this naturally costs us a little more in the workshop, it saves a lot of trouble on the road and most importantly it ensures the quality of the experience we want to offer our guests!
Have any questions? Get in touch!